yekbet's Privacy Policy

1. Introduction and Scope

yekbet is a trusted online casino and betting platform in Bangladesh. Protecting our users' privacy is one of our highest priorities. This privacy policy ("Policy") describes how yekbet collects, uses, discloses, and protects your personal information through our website yekbet.lat.

This policy applies to all users of our platform — those who are simply browsing, those who are registered members, and those who are actively playing. By using our site, you are considered to have given your consent to the terms of this privacy policy.

If you still have questions after reading this policy, please contact us through our 24/7 live chat support in Bengali.

2. What Information We Collect

We collect only the information necessary to provide our services, ensure security, and meet legal obligations. Below is a detailed breakdown of the information collected across different categories.

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name (as it appears on your ID)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Residential address
• Username and password (encrypted)

2.2 Identity Verification (KYC) Information

For national identity verification and fraud prevention:

• National ID (NID) or passport copy
• Driving license (where applicable)
• Bank account or mobile banking verification documents

2.3 Financial Transaction Information

When transacting via bKash, Nagad, Rocket, or Upay:

• Mobile banking number
• Deposit and withdrawal amounts and dates
• Transaction reference number

We do not store full bank account numbers on our servers under any circumstances.

2.4 Technical and Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier
• Browser type and language
• Operating system
• Which pages were visited and how long was spent on them
• Referral source (where you came from)
• Cookie data (in accordance with the cookie policy)

2.5 Gaming Activity Information

• Betting history, win/loss records
• Bonus and promotion usage history
• VIP level and points information
• Responsible gaming limits and account activity

3. Purpose of Information Use

yekbet uses your information only for specific and legitimate purposes. We never sell your information to third parties for commercial purposes.

3.1 Service Delivery and Operations

• Account creation and verification
• Processing deposits and withdrawals
• Running gaming services smoothly
• Providing bonuses and promotions
• VIP benefits and rewards distribution

3.2 Security and Fraud Prevention

• Preventing unauthorized access and cyberattacks
• Complying with anti-money laundering (AML) regulations
• Identifying multiple accounts
• Monitoring suspicious transactions

3.3 Customer Support

• Providing support via live chat and email
• Resolving complaints and disputes
• Account recovery and verification

3.4 Improvement and Personalization

• Improving platform performance
• Recommending games based on your preferences
• Providing relevant offers and bonuses
• Analyzing and improving user experience

3.5 Legal and Regulatory Obligations

• Complying with applicable laws and regulations
• Responding to legitimate requests from authorities
• Complying with directions from judicial or law enforcement bodies

4. Information Sharing with Third Parties

yekbet does not sell or rent your personal information to any third party. However, information may be shared with the following parties in limited circumstances:

4.1 Payment Service Providers

The minimum necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay for transaction verification and processing. All such partners operate under their own privacy policies.

4.2 Technology and Service Partners

To operate our platform, we work with trusted technology partners — such as server hosting, cybersecurity, and game software providers. Only operationally necessary information is shared with them, and they are contractually bound to maintain confidentiality.

4.3 Legal Authorities

We may provide information where required by a court order, a legitimate request from a law enforcement body, or applicable law.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will notify you in advance by email, and the new party will be bound by the terms of this privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. These technologies help us provide you with a better experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, security tokens, and language preferences. Disabling them will prevent the site from working properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings. For example: showing the games you last played or saving your betting preference settings.

5.3 Analytics Cookies

Anonymous statistical data is collected to analyze and improve platform performance. This data does not identify you personally.

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

6. Information Security Measures

yekbet follows industry-standard technologies and practices to protect your information. We have put the following measures in place to store your information on our secure and reliable platform:

6.1 Technical Security

• SSL Encryption: All communications are secured through 256-bit SSL/TLS encryption
• Data Encryption: Stored sensitive information is kept in an encrypted state
• Firewall and Intrusion Detection: Advanced cybersecurity measures are active
• Regular Security Testing: Periodic audits to identify vulnerabilities

6.2 Organizational Security

• Access to personal information is limited to authorized staff only
• Staff training on privacy and data protection
• A rapid response plan in the event of a data breach

6.3 Steps in Case of a Data Breach

If a data breach occurs, we will notify affected users by email as quickly as possible and inform them of the necessary protective steps to take.

No method on the internet is 100% secure. However, we continue to make every effort to protect your information. Keep your password private and end your session after logging in on an unfamiliar device.

7. Data Retention Period

We retain your information only for as long as it is needed or legally required.

• Active account information: For the full duration that the account remains open
• Transaction records: A minimum of 5 years from the date of the last transaction (in accordance with financial regulations)
• KYC documents: For the legally applicable period even after account closure
• Gaming history and betting records: A minimum of 3 years after account closure
• Technical logs and cookies: A maximum of 2 years from the date of collection

After the specified period has ended, we securely delete or anonymize your information so that you can no longer be identified.

8. Your Rights

As a user of yekbet, you have the following rights over your own personal information:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide a summary within 30 business days.

8.2 Right to Correct Information

If there is any error or inconsistency in your information, please contact us. We will verify and make the necessary corrections.

8.3 Right to Delete Information

After closing your account, you may request deletion of information that falls outside the scope of legal obligations. However, transaction and KYC records must be retained for a specific period for legal reasons.

8.4 Right to Object to Processing

You can object to marketing communications or profiling. Email us at [email protected] and we will take action immediately.

8.5 Right to Data Portability

You can request your account and gaming history data in a structured format.

To exercise any of the rights above, contact us via live chat or at [email protected]. We will respond promptly after verifying your identity.

9. Minor Protection

yekbet is for users aged 21 and above only. We do not knowingly collect any information from anyone under 21. If we confirm that a minor has created an account, that account will be closed immediately and the related data will be deleted.

If you believe a minor is using our platform, please let us know at [email protected].

10. Policy Changes & Contact

10.1 Policy Changes

We may update this privacy policy from time to time — due to the launch of new services, legal changes, or security improvements. For significant changes, we will send a notification to your registered email at least 14 days before they take effect.

If you continue using the platform after any changes, you will be considered to have accepted the updated policy.

10.2 Third-Party Links

Our platform may contain links to payment gateways or game software providers. These third parties have their own privacy policies and we are not responsible for how they use your data.